Welcome to a fresh era of Manchester Storm hockey at the AO Arena.

Whether you’re a longtime Storm supporter or joining us for your first game, this guide has everything you need to know before you arrive.

Get ready for the noise, the atmosphere and the action on the ice.

Let’s Go, Storm!

ALL ROADS LEAD TO HOCKEY

Getting to the AO Arena is part of the gameday experience! Manchester Storm games take place at the AO Arena, within the Manchester Victoria complex.

All full travel and transport information is available in our All Roads Lead to Hockey, so have a look at that before you plan your visit.

Address: AO Arena , Victoria Station , Manchester , M3 1AR

GAME DAY OFFERS

We’ve been working with our fantastic partners throughout the summer to bring Storm fans a range of discounts and offers to enjoy before and around game time.

Make a day of it, enjoy Manchester and take advantage of the offers available to Season Ticket holders and Game Day ticket holders.

Hotel Indigo – Mamucium Restaurant

Burger & Bottle – £19.90

20% off - Game Day ticket holders, those wearing a hockey jersey and Season Ticket holders

Nell’s Pizza – Northern Quarter & Altrincham

15% off for Season Ticket holders

10% off for Game Day ticket holders

Yard & Coop, Northern Quarter

25% off - Season Ticket holders & Game Day ticket holders

Pitch Golf – Manchester

10% off for Season Ticket holders & Game Day ticket holders

For bookings, email events@pitchmanchester.co.uk

GameFace – Printworks

15% off for Season Ticket holders & Game Day ticket holders - Excludes drinks. Not valid Saturdays.

TeamSport Karting – Manchester Victoria

25% off - Season Ticket holders & Game Day ticket holders

Code: STORMSTH25 | Valid at Manchester Victoria only until June 2027.

Offer Conditions:

Valid for: Ultimate Race Experience, Grand Prix races, Rookie Racers, Sunday 342, 50 lap races, any Online Kids Parties.

25% Discount (Season ticket holders can also get 25% off Food & Beverage when showing their season ticket on their visit)

Days Valid: Sunday-Thursday

Shrimp Shack – Printworks

20% off - Season Ticket holders & Game Day ticket holders

West Beverly & California Coffee – Altrincham

10% off - Season Ticket holders & Game Day ticket holders

Federal Café – Shudehill

15% off - Game Day ticket holders (All dine-in & takeaway orders on Saturdays & Sundays)

20% off - Season Ticket holders (All dine-in & takeaway orders, at all times)

ARRIVING AT THE ARENA

City Rooms Entrance

The City Rooms Entrance is the entrance for Storm games. It is located on the upper bridge level within Manchester Victoria Station.

From the main station concourse, head upstairs to the bridge level. Alternatively, use the lift to the right-hand side of the stairs. Follow the signs across the bridge link, where the doors lead directly to the City Rooms Entrance.

The maximum walking distance from the station concourse to the entrance is approximately 180 metres.

Please have your ticket ready when you arrive.

Arena stewards are stationed along the route to provide directions and assistance.

If you need help finding the entrance, speak to a steward. The entrance features an accessible lane and a dedicated accessibility door for guests who have difficulty queuing.

This entrance provides the closest access to both the accessible platforms and tiered seating.

Hunts Bank Entrance

The Hunts Bank entrance will also be in operation for Storm’s Sunday 6th September Homecoming game and is located on Hunts Bank, directly opposite Chetham's School of Music.

For reference, the dedicated taxi drop-off point and taxi rank are situated right outside the Hunts Bank entrance.

There is also step-free access to this entrance via a lift located to the right of the Hunts Bank steps.

TICKETS

Please purchase tickets through the arena’s authorised ticketing channel, Ticketmaster.

For the 2026/27 Manchester Storm season, tickets can be purchased online and, subject to availability, right up until face-off. An AO Arena box office also operates on gamedays.

Mobile Tickets

AO Arena mobile tickets use live QR codes.

Screenshots and print-outs cannot be used for entry. Make sure your ticket is available through your Ticketmaster account or app before you arrive.

Children

Children aged 14 and under must be accompanied by an adult.

Box Office

The AO Arena box office is located in the Trinity Way tunnel, next to the CitiPark AO Arena Car Park entrance.

On gamedays, it opens one hour before doors and closes 15 minutes after face-off.

Credit and debit cards are accepted.

Our advice: Buy your tickets in advance wherever possible. The box office can become busy around game time.

BAGS & SECURITY

Please keep personal belongings to a minimum.

Bag Policy

Information available here: AO Arena Safety & Security

Security Screening

Security screening is a condition of entry.

Please allow plenty of time to pass through security and cooperate with arena staff.

The AO Arena uses Evolv security screening technology alongside additional security measures.

The quickest way in is to bring as little as possible.

Please check the latest arena guidance before travelling, as security requirements and prohibited items can change.

What Can't I Bring?

Information available here: AO Arena Safety & Security

Food & Drink

Outside food and drink cannot be brought into the AO Arena.

There are food and drink outlets available inside the venue, offering a range of hot and cold food and drinks.

CONCOURSE FACILITIES

Kiosks

Our venue is packed with kiosks situated across the Main Concourse, ready to keep you refreshed! From delicious hot eats to tasty snacks, there’s something for every craving. Plus, a fantastic range of alcoholic and soft drink options.

Swing by before puck drop or grab a treat during the action and enjoy every moment!

Please note kiosks will close at the beginning of the third period.

Frictionless: Tap. Grab. Go!

Craving a quick bite or a refreshing drink? Our frictionless bar has you covered. With a wide selection of tasty snacks and beverages, it’s never been easier to treat yourself.

Simply tap your contactless payment method on entry, pick your favourites, and head off to enjoy the game.

No queues. No hassle. Just grab and go.

Toilets

Toilets are located near Blocks 108/109 and Blocks 116, 120 & 119.

Accessible toilets are available within the male and female toilet facilities, alongside all-gender toilets and separate Radar Key toilets if required.

There is also a Changing Places toilet in operation near Block 110. Please speak to a steward if you need help locating it.

Accessibility

The AO Arena is committed to providing a welcoming and inclusive experience for all guests. Information available here: AO Arena Accessibility If you need assistance during your visit, please speak to a member of staff who will be happy to help.

PRAMS & BUGGIES

A dedicated pram park will be available at Block 119 for Storm’s Homecoming Sunday 6th September game. For other games where the Hunts Bank doors are not in use, the pram park will be located at Hunts Bank instead. Please check the latest gameday information before travelling, as arrangements may vary depending on the event setup.

Smoking & Vaping

The AO Arena operates a strict no-smoking policy, including e-cigarettes and vapes. A designated smoking area is available at Hunts Bank, externally at the top of the steps.

The smoking area will only be open during the breaks between periods:

• End of the first period

• End of the second period

It will not be open at doors or before face-off, or after the third period.

Important: No Pass-Outs or Re-Admission

There are no pass-outs or re-admission of any kind.P lease make sure you are aware of this before entering.

MAKE SOME NOISE

Manchester Storm games are about more than what happens on the ice. We’re building an atmosphere worthy of Manchester, and every fan plays a part.

You’re our 7th on the ice!

Noisy Block - 112

Drums will be supplied for Block 112.

If you’re sitting in this area, expect things to get loud. Bring your voice, get behind the team and help create an atmosphere the players can feel.

No Instruments

Fans should not bring their own instruments into the arena.

Drums for the Noisy Block will be supplied as part of the gameday atmosphere.

ENJOYING THE GAME

Stay in Your Seat During Play

Once the puck drops, please remain in your seat where possible and avoid moving around the seating areas while play is underway.

If you need to visit the toilet, grab something from the concourse or leave your seat for any other reason, please wait for a whistle or other natural stoppage in play before moving.

This helps the people around you enjoy the action without having their view interrupted and means you won't miss the next big moment!

Keep It Family Friendly

Storm games are for everyone.

We want the AO Arena to be a welcoming, inclusive and family-friendly environment for all our fans.

Sing. Cheer. Celebrate. Make some noise.

But please be mindful of your language and behaviour.

Personal abuse, threatening behaviour, discrimination or offensive conduct towards players, officials, opposition supporters, Storm fans or arena staff will not be tolerated.

Passion is part of hockey. Abuse isn't.

We have a zero-tolerance approach to discriminatory or abusive behaviour.

If you see something that doesn't feel right, please speak to an AO Arena steward or member of the Customer Services team.

Respect the Game

Hockey is fast, physical and passionate. Decisions won't always go our way, and that's part of sport.

Get behind the Storm, make your voice heard and enjoy the rivalry — but please respect the players, officials, opposition fans and the people around you.

Everyone’s here for the same reason: to enjoy hockey.

NEW TO HOCKEY?

Ice Hockey is played over three periods, with breaks between each one.

The game can move quickly, so don't worry if you're still learning the rules — we’ve put together a Hockey 101 for anyone attending for the first time, or anyone needing a little refresh!

THE CHOCOLATE TRADITION — WITH A TWIST

We know how much Storm fans love the chocolate tradition. Unfortunately, due to health and safety restrictions, we are no longer able to continue throwing chocolate and sweets onto the ice for players.

IMPORTANT: PLEASE DO NOT THROW ANYTHING ON THE ICE

Throwing chocolate or other objects can create a health and safety risk and may result in you being removed from the game. But we’re not letting the tradition die… This season we’re working with a sponsor to keep that tradition alive — and reverse it.

At the end of every game, Storm players will distribute bags of sweets from the ice to fans. So stick around after the final buzzer. You could be one of the lucky fans to catch a bag.

Don’t throw it at the players… let the players throw it to you. It’s still going to be raining sweets in Manchester!

STORM MERCHANDISE

Want to show your pride? Storm merchandise will be available inside the arena thanks to our wonderful merch partner, National Merch.

Pick up your jersey and other official Manchester Storm gear before puck drop or during the period breaks and wear your colours with pride.

PHOTOGRAPHY & RECORDING

Personal photography may be subject to event-specific restrictions. Professional cameras, video cameras and unauthorised recording equipment are not permitted.

Please follow any instructions from arena staff regarding photography and recording.

Please, no flash photography.

NEED HELP?

If you need assistance during your visit, speak to an AO Arena steward or member of the Customer Services team. If something doesn’t feel right, report it to a member of staff. The arena has medical facilities and trained staff onsite, including AED provision for emergencies.

If you become separated from your group, speak to the nearest steward or Customer Services team.

QUICK GAMEDAY CHECKLIST

Before you leave home:

Check your ticket.
Make sure your mobile ticket is loaded.
Check the game time:
Weekdays: 7:30pm
Saturday: 7:00pm
Sunday: 4:00pm
Doors open 90 minutes before each game.
Check the latest gameday information.
Bring only a small, permitted bag.
Wear your Storm colours.
Leave prohibited items at home.
Allow plenty of time for security.
Bring your voice.

*Game timings can sometimes change due to away team travel, so always check the latest gameday information before travelling.

GET READY FOR THE STORM.

From the first face-off to the final whistle, you are part of the Storm.

Sing loud. Make some noise. Back the Storm. And stay after the game… you might just catch some sweets from the ice.

Manchester Storm Game Day Guide