Privacy Policy

Manchester Storm is the controller of personal data collected through the Site, unless a third party is clearly acting as an independent controller (for example a payment or ticketing provider at checkout).

Contact: general@manchesterstorm.com or via our contact form.

We may collect:

• Information you provide — such as name, email address, phone number, message content, and any details submitted through forms or purchase flows.
• Transaction information — order details, ticket selections, and payment status related to purchases. Full card numbers are handled by payment providers, not stored by us.
• Technical and usage data — IP address, browser type, device information, pages viewed, and similar analytics data collected via cookies or similar technologies.

We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use it. This includes analytics cookies used to measure traffic, engagement, and performance so we can improve the Site and our services.

Analytics data is typically aggregated or pseudonymised, but may still include identifiers associated with your device or session. You can control cookies through your browser settings. Blocking some cookies may affect Site functionality.

We use personal data to:

• Provide and improve the Site and related services
• Process ticket and product purchases and send related updates
• Respond to enquiries and administer communications
• Monitor Site performance and security using analytics
• Comply with legal obligations and enforce our Terms

Our legal bases may include performance of a contract, legitimate interests (such as running and improving the Site), consent (where required for certain cookies or marketing), and legal obligation.

We share personal data with third parties where needed to operate the Site and deliver services. This includes processors and service providers who handle data on our behalf or as independent controllers for their part of a transaction. Examples include:

• Stripe — payment processing
• StubHero — ticketing and related purchase tooling
• Hosting, email, analytics, content delivery, and security providers
• Other payment, fulfilment, or communications partners we may appoint from time to time

These parties only receive the data needed for their role and must handle it under applicable law and their own privacy terms where they act as controllers. We may also disclose information if required by law, regulation, or to protect our rights, users, or the public.

Some providers may process data outside the UK. Where that happens, we take steps required by law to protect your information (for example appropriate contracts or recognised transfer mechanisms).

We keep personal data only for as long as needed for the purposes described above, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the context (for example purchase records versus analytics logs).

Depending on applicable law, you may have rights to access, correct, erase, or restrict processing of your personal data, to object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time (without affecting prior processing).

To exercise your rights, contact us using the details above. You may also complain to the UK Information Commissioner’s Office (ICO).

The Site is not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Site after changes means you accept the updated Policy.