Privacy Policy

Last updated: 2026/27

This policy describes how Manchester Storm (“we”, “us”) handles personal information when you use our official ticketing and season-seat services delivered through this website and related communications.

Who is responsible

Depending on the activity, Manchester Storm is typically the data controller for fan and customer personal data. Our ticketing platform provider (StubHero, or TicketMaster, AO Arena and its subprocessors) processes data on our instructions to operate checkout, authentication, payments, and related services.

Information we collect

We may collect and use:

Identity and contact details — for example name, email address, phone number, and postal address when you create an account, renew, purchase, or contact us.
Transaction data — seats held or selected, products purchased, payment status, instalment schedules, and references needed to fulfil your order.
Technical data — such as IP address, device/browser type, and cookies or similar technologies used to keep sessions secure and understand how the service is used.
Communications — messages you send us and records needed to support you.

How we use information

We use this information to:

Provide access to the portal, process purchases and renewals, and operate payment plans.
Verify eligibility (for example early-access or renewal windows linked to your account).
Send service messages (for example magic links, receipts, instalment reminders, and important notices about your tickets).
Improve security, prevent fraud and misuse, and comply with legal obligations.

Sharing with third parties

We may share relevant information with:

Payment providers (such as card processors) to take payment and manage refunds or chargebacks where applicable.
Service providers who help us run IT, email delivery, analytics, customer support, or venue operations — only where needed and under appropriate terms.
League partners, governing bodies, or affiliated organisations where reasonably necessary for competition operations, integrity, safety, or reporting.
Professional advisers or authorities where required by law or to protect rights, safety, and property.

We do not sell your personal information.

Retention

We keep information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing, or to object or complain to a supervisory authority. To exercise rights or ask questions, contact us using the details shown on this site.

Changes

We may update this policy from time to time. The current version will be published here.