Firstly, we want to thank you for your continued support and for taking the time to share your feedback.

 

We recognise that the turnaround for the 2026/27 Season Ticket launch has been shorter than in previous years, and that our communication was delayed while we completed the final details. We apologise for this delay and appreciate your patience.

 

Our team has been working extensively behind the scenes to deliver an exciting new chapter for the Club. While operating within tight timelines, this approach has enabled us to provide an opportunity that is inclusive of both existing Season Ticket Holders and new supporters – ensuring access to our new home from the outset.

 

We also want to address concerns raised regarding pricing. For the 2026/27 season, Season Ticket prices have been frozen across the majority of the arena. Adjustments have been made in two specific blocks only, reflecting their location, demand, and overall gameday experience. These changes have not been taken lightly. Like many organisations, the Club continues to face rising operational costs, and this targeted adjustment allows us to manage those pressures while keeping Season Ticket pricing as accessible as possible across the rest of the arena.

 

We appreciate that the seat selection window is limited and understand the importance this holds for many supporters. We are grateful for your patience and understanding as we work to deliver the best possible experience for all fans.

 

The 2026/27 season represents a significant moment for the Club. Welcoming returning supporters while also opening the door to a new generation of fans.

 

Your passion and loyalty remain at the heart of everything we do, and this FAQ has been developed to address the key questions and feedback raised.

 

When can I secure my place?

Existing Season Ticket holders:

• Renew from 9:00am on Tuesday 5th May
• Exclusive window until 8:59am on Thursday 7th May
• General Sale: Opens 9:00am on Thursday 7th May

You can purchase your season ticket during the windows applicable to you at: https://tickets.manchesterstorm.com/

 

Do existing Season Ticket holders get priority?

Yes. Existing holders receive:

• A 2-day exclusive renewal period
• Priority access to seat selection

We recognise how important your place at the Shelter is, and this priority is part of protecting that.

Using the email address linked to last season’s tickets, we’ll send a secure link so you can continue your renewal from Tuesday 5th May at 9am.

Start your renewal: https://tickets.manchesterstorm.com/

 

How do I become a Season Ticket holder?

New supporters can register details, receive a secure link, and continue to available seats and the seat map when new sales are open from Thursday 7th May.

Register your details here: https://tickets.manchesterstorm.com/

 

What payment options are available?

• Pay in full, or
• £100 deposit + up to 4 flexible instalments

• (Final payment due by 1st October 2026)

 

When are instalments taken?

Instalments are taken every 30 days after your initial deposit.

 

How do I secure my seat?

• Pay a £100 deposit per seat, or
• Pay in full

Your seat is secured once payment or deposit is made.

 

Are tickets digital?

Yes – all Season Tickets will be delivered digitally.

 

When can I choose my seat?

You can choose your seat online or in person:

• Wednesday 6th May: Existing 25/26 Season Ticket holders – 4:30pm – 9:30pm
• Thursday 7th May: New Season Ticket holders – 4:30pm – 9:30pm

LAST ENTRY: 9:00pm

Our team will be available at a help desk at the arena to help guide you through options.

You can book your space at the applicable “CHOOSE YOUR SEAT” event for you by visiting: https://app.stubhero.io/c/manchester-storm/events 

 

What if the seat I want isn’t available?

Seats are allocated on a first-come, first-served basis, but we understand how important this is.

Our team will help you find the closest possible alternative.

 

Can I change my seat after selecting it?

There will be a help desk available on Wednesday and Thursday during the “CHOOSE YOUR SEAT” events for anyone who purchased their ticket online beforehand and want to change your seat. You’ll be directed to raising an online request via the support email on the ticketing site.

We will also offer relocation windows throughout the season if you feel a change is necessary.

 

What is the single seat policy?

To ensure the best possible seating experience for all supporters, we operate a no single seat policy.

This means we aim to avoid leaving individual empty seats between occupied Season Ticket bookings. Where a single seat is created between Season Ticket holders, our ticketing system will automatically adjust seating to remove these gaps where possible.

As part of this process, some seats may be moved to optimise the overall seating plan. Our team will always look to keep any adjustments as close as possible to your original selection.

We appreciate your understanding and continued support as we work to create a more accessible and enjoyable gameday experience for everyone.

 

Is there a dedicated supporters’ (noisy) section?

Yes. Block 112 is the home of our most vocal supporters, helping drive the atmosphere on game night.

 

 

Is there a family section?

We offer dedicated family/community areas for groups who prefer to sit together. Blocks 106, 111 will be perfect for families and younger fans. These blocks will only be able to purchase game tickets rather than season tickets as they will also be home to our community blocks.

That said:

• Families are welcome to buy season tickets and tickets in any block
• Ice hockey is a family-friendly sport
• Our atmosphere is driven by passion, not aggression. Our stewards and security team help ensure an inclusive, respectful, and safe environment for all fans—home and away alike.

 

Is accessible seating available?

Yes. Accessible seating is available at the AO Arena in Blocks 105, 108, and 109. These areas are designed to provide easy access and a comfortable experience for guests with accessibility requirements.

To book accessible seating, the arena may require proof of eligibility. Accepted forms of documentation include:

• Disability Living Allowance (DLA) – any rate
• Personal Independence Payment (PIP) – any rate
• Carer’s Allowance (or Attendance Allowance)
• Nimbus Access Card with a “+1” symbol
• Blind/Partially Sighted Registration (BD8 or CVI certificate)
• A supporting letter from a GP, community nurse, or social worker
• War Pension Mobility Supplement
• Recognised Assistance Dog ID card

Please bring your supporting documentation to each game, as it may be requested by venue staff.

 

What is the policy on tickets?

Ticket categories are based on age and eligibility as follows:

• Adult: Ages 18–59
• Concession: Adults aged 60+, full-time students aged 18–21, carers, and disabled guests
• Child: Ages 3 –17
• Infant: Ages 2 and under (no ticket required, must sit on the lap of an accompanying adult; one infant per adult)

Concession pricing is available for:

• Guests aged 60 and over
• Full-time students aged 18–21 (Students must be in full-time education and bring valid photo ID to each game, as proof of eligibility may be requested on entry).
• Carers and disabled guests (including those seated in accessible areas)

 

This club is built on you.

Your passion drives us.

Your loyalty inspires us.

Your voice matters and we’re listening.

 

2026/27 is about building something bigger, louder, and better, together.